Customer Service
Returns and Exchanges
We pride ourselves in offering the highest quality merchandise. Customers have 14 days to return any unwanted merchandise. Any returned item must be unused, unworn and in its original packaging, if applicable. Customers may choose whether they would like to exchange item or a size, or receive a refund. Shipping and handling fees will not be refunded.
Order Status/Confirmation
After your order has been submitted, a confirmation page will appear with your order number.
You will receive an email "receipt" confirming your order with 4Hour World Productions. The email receipt will come from info@4hourworld.com
For USA GROUND SHIPPING - Please allow up to 14 business days.
If you don't receive an email "receipt" within 24 hours of placing your order, please contact customer service:
805.223.0811 TEL Hours: 9AM-5PM M-F PST
EMAIL: info@4hourworld.com
IMPORTANT: To ensure you receive your email "receipt", please add info@4hourworld.com to your address book or safe list. Or if you've already placed your order and did not receive your email receipt within 24 hours of placing your order, please double check your spam filter or contact us.
Change Your Order/Address
If you find that a mistake was made at any point during the order process and that a change must be made, please contact customer service immediately after placing the order. However, changes to an order are not guaranteed due to our auto-approval process, and an order cannot be changed once it is processed at our "warehouse", so please be mindful of the color, size and other specifications of the item while placing the order. Please feel free to get in touch with our customer service team if you have questions or concerns at any time during the ordering process and one of our representatives would be happy to assist you.
Once your order has been processed by our "warehouse", sorry we can no longer cancel or make any changes to your order.
Your Security and Privacy Policy
4Hour World Productions believes in providing a safe and secure shopping environment for all of our customers.
The security and privacy of your personal information is important to us. We want you to feel comfortable that all of your personal information will be kept safe throughout your entire experience with us.
We provide the highest level of security measures available on the Internet. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
For added safety, we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems.
We will not sell or release your email address or any other information to any other parties.
It is our policy never to send private information, such as your credit card number via email.
